FAQs

To make a reservation, just complete the reservation form and pay by one of the payment methods listed. Alternately, if you're unsure of anything, you can email us at:

info@lowcosttoursgrancanaria.com

Our customer service staff will be in touch within 24 hours, in most cases.

We have various payment options:

By paying into our account in cash or by transfer, and sending a copy of the receipt to

booking@lowcosttoursgrancanaria.com

Credit or debit card, via cashpoint or telephone.

PayPal (This is very simple and only takes a minute).

None of these forms of payment will increase the total price, excepting possible charges by your own bank.

When you pay by Credit card or PayPal, you'll receive an automatic email confirmation with a voucher/receipt detailing your reservation.

The same voucher should be printed and given to our Tourist Guide or other person picking up the excursion.

Digital vouchers are also acceptable (e.g. on a mobile, tablet, laptop etc.).

Anyone who can't demonstrate that they are in possession of a voucher, either printed or electronic, should wait until all other guests at the pickup point have boarded the bus and the guide will then check the list and try to help you.

You can always phone us on any of the numbers given on our website to make a reservation; however, to guarantee your seats, you should pay 25 – 30% of the total cost of the reservation to one of our sales staff or to your hotel.

Our phone numbers in Lanzarote are: +34 928 248 777 / +34 646 819 000

When you reserve your excursions, our experts start filling up the bus to ensure that the trip runs. In high season, our buses fill up quickly so if you want to be sure of a place, we recommend you to reserve as early as possible.

In low season, it's possible for a trip not to be confirmed if a minimum number isn't reached, but don't worry, you would receive a full refund. If, because of climatological or other factors beyond our control, an excursion were to be cancelled, we would try to put you on the trip on the next available day, or give you a full refund.

Once the excursion is chosen and paid for, you'll receive a voucher which should be handed in to the guide or other person picking up with our bus (or other form of transport as applicable), after which you may board.

You will have a separate voucher for each excursion, to give to each guide, valid for the number of people indicated on the voucher, and each one will carry all necessary information such as how to contact us and where to wait for the bus.

On certain excursions, depending on the mode of transport, you should bring your passport or ID card to be able to travel between islands.

Certain activities require a valid driving license (Jeep Safari, Buggies, Quads) which you should bring with you. For more information see our "Terms and Conditions" and "Privacy Policy"

Cancellation fees differ – notice required and percentage – depending on the organising agency of each excursion/activity which you have contracted through us. It all depends on the supplier of the excursion/activity (which may be with the same or with different operators). This information may be found on our website.

In general terms, our cancellation policy consists of the following:

If you wish to revise, modify or cancel your reservation, check the confirmation email and follow the instructions. Bear in mind that you may be charged a cancellation fee according to the terms and conditions of each supplier of the contracted service; although where these don't exist, the following conditions will be applied in the following cases:

• Penalty of 100% of the payment of the reservation: If the reservation is cancelled within 24 hours of the service, counting these 24 hours as those immediately prior to the pickup time given to the customer.
• Penalty of 30% of the payment of the reservation, If the reservation is cancelled within 48 hours of the service, counting these 48 hours as those immediately prior to the pickup time given to the customer.
• In case of the customer not appearing at the place and time given to him in order to use the service, there will be no right to refund of any previously-paid monies for the contracted service.

All of our excursions and activities and those of our collaborators include this, and although every passenger may have his own holiday insurance, we consider it to be a basic guarantee that all our excursions are covered by, so our clients are fully covered during their excursion.

As professionals in the field, we can't neglect the possibility of a mishap which your travel insurance may not cover.

Normally not, although if the description of the chosen excursion says so, then yes, it will be included in the price. Our excursions, depending on the area, give different options and you can always choose which package you wish to buy.

Depending on the excursion and destination, entrances will be obtained and paid for in each place visited, given that sometimes prices differ depending on the person (e.g. Senior citizens, youth, students, large families etc.).

Having said that, it's recommended to always bring an identification document (with a photo) in order to prove age and circumstances, to be able to take advantage of discounts for children, senior citizens, students, large families, teachers, tourism professionals etc. which may be offered during visits to the monuments and/or museums foreseen in our itineraries.

All our guides must comply exactly with the itinerary, including the planned visits and times spent at each stop being strictly observed, therefore there is no possibility of the guide, on his or her own initiative and at his or her own risk, taking you to a shop against the wishes of the passengers.

It's a different matter when the itinerary of the excursion foresees free time for shopping and the guide advises, when asked by a customer, where to do this. But once off the bus, the client is free to shop wherever he wishes, always providing he respects the time given to be back to the bus.

There are “shopping” excursions where the stops at certain establishments are included and generally have certain advantages for the participants in these; having said that, you will never be obliged to visit any definite centre and may decide where to spend free time.

Our guides adhere to a Code of Ethics and a Quality Charter proposed by FEG (European Federation of Tourist Guide Associations) and accepted by all of them, they are also relatively well paid, and so have no need to earn extra money via commission.

It's important information in order to be able to contact you, if necessary, during the administration of your reservation and in case we have to communicate a last-minute change to pickup times or points. When on holiday, one doesn't always read emails.

Also, when you're on one of our excursions, it can help us to find you if you become lost or have misunderstood the departure time of the bus at any point on the itinerary. It's best to at least have a phone capable of receiving a text message.

All our excursions are run in the languages which are most in demand, which are English, German and Spanish.

If you would like an excursion in a different language, please contact us at:

info@lowcosttoursgrancanaria.com

and we'll give you a quote for a private service in your choice of language, or in the case of a group, we can organise a service on the day of your choice, according to availability.

You'll find our excursions on our website, and via this link:

https://lowcostgc.closebooking.com/our-tours

Just click on one of them and you'll have a description of the relevant itinerary and also more details and photos of the chosen route via the buttons at the side of the description.

All of our itineraries have been meticulously prepared in collaboration with our expert guides of each zone, and always bearing in mind the requests and opinions received from clients over many years.

Not normally, clients choose a seat as the pickups progress. To avoid the last passengers (families, groups) being split up, people are requested to sit 2 by 2 and not to occupy separate window seats, unless in a group of uneven number.

In cases where there is more than one bus, these will follow a preprogrammed route organised by the office, so if you wish to travel with other passengers who have a different pickup point, you should let us know with due notice or ask for the same pickup point as the rest of your friends/family.

In exceptional cases some excursions will have an assigned transport, in which case we'll let you know when you make your reservation and will try to give you some details by which to identify our buses.

Our buses are identified with a board in the front window with the name of the company. “LOW COST Tours” Our guides will try to find you at your assigned stop, and you should have your ticket/voucher ready to help us identify you.

Depending on where you're staying, you have an assigned time and meeting place which you can always check on your voucher. We advise you to be punctual, and as a general rule, to be there 5 – 10 minutes before the stated time.

At certain stops, there may be more passengers, if you are the first, please choose the seats you prefer from the free seats; these will be your seats for the rest of the day.

If you arrive late or you are not in the appointed place, you will have no right to a refund for amounts already paid or for possible costs incurred.

If after 10-15 minutes the bus hasn't arrived, you should ring us on these numbers:

+34 928 248 777 / +34 646 819 000,

You should identify yourself telling us which excursion you've booked and the pickup point where you are.

In this instance we will inform you of any delay owing to traffic or other reason and we'll solve any problem so that you can go on your excursion.

In the worst case scenario, we will ensure your transfer to the next pickup point, and if this is not possible, we will offer you compensation and another excursion under the same terms as the original.

If for reasons other than by desire of the client an excursion doesn't run, we will refund the full amount paid immediately, in the place of purchase of your ticket

In cases where information supplied by the salesperson who is a collaborator of our company is incorrect in terms of place or time, the responsibility lies with the person/company who gave the information erroneously. LOW COST Tours is not responsible for any information which does not correspond with that given on our website.

During all of our excursions, the Tourist Guide will indicate where the bus will be waiting and the exact departure time. Our buses are easily recognisable by the board in the front window, with the name of our company.

It's very important to respect the times given by the guides or accompanying staff at all times, otherwise after a 10 – 15 minute wait, the guide will be obliged to continue the excursion without your having the right to complain, nor will you be reimbursed for any costs involved in returning to your hotel. On certain occasions, where we depend on another form of transport which doesn't wait (boat, plane, etc.) the departure will be at the given time with a wait of no more than 5 minutes.

With the guides there will be no problem, they all speak English.

Except where the excursion has no guide, where indicated in the information about the same, and you have chosen to book on this basis, which can be the case for example on a simple transfer to some specific activity or a pickup for a subsequent excursion and for “free” visits to some town (shopping etc.) which because of the low price is an alternative to a tour offering a Guide and Visits.

The Tourist Guide will explain squares, churches, monuments, everything you visit, in order for you to enjoy everything you'll see en route. All our guides have been carefully chosen over years; they are fully accredited and speak Spanish as well as other languages.

The drivers normally speak only their own language, Spanish.

In some religious temples (be they Christian, Moslem, Jewish etc.) entrance is not permitted in mini-skirts or trousers which don't reach the knee. In some it may also be necessary to cover the shoulders and wear a top without a plunging neckline.

In some places photography is not allowed and you may be asked to deposit cameras or video cameras. In some places you may even be asked to pass through a metal detector, where umbrellas or pointed metal objects are not allowed.

For all activities and excursions we recommend comfortable footwear and adecuate clothing for the activity you want to do.

Depending on the area in which we are operating, you can choose to buy the excursion with food included or not.

You are free to choose whatever suits you best. Nevertheless, although you have not chosen to include food, you can always change your mind and pay for this directly in the allocated restaurant.

In general terms, on our excursions, all children from 2 - 11 years, will have a special price which is clearly indicated.

All infants under 24 months are considered babies and normally they pay nothing nor do they occupy a seat.

If the wheelchair can be collapsed, it can be accommodated on one of our excursions; although it must always be communicated at the moment of requesting your reservation.

If, on the other hand, the wheelchair is not collapsible or the occupant cannot be removed from it, we would on request give you an estimate for a private tour in a specially-adapted bus.

Some of the centres we visit do have discounted tariffs or special prices for the disabled; however in the price of the excursion these tariffs or discounts are not taken into account.

Although our buses are modern and air-conditioned, they are not equipped with special appliances or seats.

Nor do we have access for electric wheelchairs. Nonetheless, for people with mobility problems or collapsible wheelchairs can go on our excursions with a companion who will assist them in embarking and disembarking.

If you are not sure, please contact us and we will look at your case and we will give you further details according to the excursion chosen and assess which activity/excursion is best adapted to your needs.

In all cases, we can design a tailor-made excursion to your specification and organise something better as a private tour if you would like and it were possible.

Although not obligatory, it's standard practice in many countries, and for many of our visitors is a form of thanks on finishing the excursion, always when the service and attention of these professionals has been as expected or has surpassed your expectations.

But we repeat, this is NOT OBLIGATORY.

We are entirely at your disposition from 09:00 to 21:00 H, and you can always contact us on:

• Telephone numbers: +34 928 248 777 / +34 646 819 000
• By email: info@lowcosttoursgrancanariacom

We hope to see you soon on one of our excursions.

For now, we'd like to wish you a great holiday on the island!!!